Money Back Guarantee

RANDlogistics offer a Premium Next Day parcel delivery service which has a money back guarantee so that if your parcel isn’t arranged on the next full day then you get your money back – less the cost for any loss or damage cover purchased.

RANDlogistics pride ourselves on getting things right. That doesn’t mean we’re perfect, but when we make mistakes we fix them.

TheHomeBusinessSummit_MoneyBack_GuaranteeSometimes deliveries can be delayed as they’re not properly labeled or packed inappropriately hence this guaranteed service is only active if you adhere to our terms and conditions. This also means that the item can’t be on our prohibited list.

If you don’t get certified in the first attempt, we will refund the money you paid. No questions asked. As simple as that. No better guarantee in the industry – we guarantee it!

We know that for your business, time is isn’t just money – in some cases, it’s everything. We’re proud of our remarkable on-time delivery record. It’s one of the reasons so many businesses trust our services for their critical package and freight shipping.

If your consignment was sent on a guaranteed service then you will receive a full refund if the delivery exceed the guaranteed time.

We’re so confident in the reliability of our services and people that we offer some of our delivery services with a money-back guarantee. It applies even if we miss our published or quoted delivery time.

For certain services and selected destinations RANDlogistics offers a free money-back guarantee. The money-back guarantee operates, if we deliver outside our time commitment on applicable services, we will on request refund or credit you with the shipping charges (or the proportionate part of those where only some of the packages in a shipment fail to meet the applicable time limit), net of any VAT, duties, taxes or levies, provided that the following conditions are fulfilled:

a) shipping documentation (including labels) must have been correctly completed and the relevant package must bear the paper labels

b) any other documentation required by the country of origin or destination or any country of transit must be fully and accurately completed and included with the package;

c) if applicable, the package must bear a Saturday delivery routing label (for destinations to which this service is available);

d) the shipment must have been tendered on or before the latest collection time specified by us for guaranteed delivery;

e) you must have notified your request for claim in writing or by telephone within 15 days from the date of scheduled delivery and advised us of the receiver’s name and address, date of shipment, package weight and the UPS tracking number;

If you’re not happy with our services, get in touch with us and we’ll organize a replacement, provide you with a store credit or give you your money back. It’s your choice.

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